Privacy Policy

1. Introduction

Welcome to Premium Fuel Club. We are committed to safeguarding the privacy and security of your personal data. This Privacy Policy outlines in detail how we collect, use, share, and protect your personal information when you use our website, mobile applications, products, and services (collectively, the "Services").

2. Data Controller Information

Premium Fuel Club with company number 16208830 and its registered office at 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE, is the data controller responsible for the processing of your personal data.

3. Types of Data Collected

We collect the following types of personal data with a focus on security:

• Contact Information: This may include your name, email address, postal address, and phone number. We use encryption protocols to protect the transmission of this data.
• Account Information: When you create an account, we collect information such as your username and password. We store your password securely using hashing algorithms to prevent unauthorized access.
• Usage Data: We may collect data related to your use of our Services, including pages visited, actions taken, and interactions with content. This data is anonymized and aggregated to protect your identity.
• Device Information: We collect information about the device you use to access our Services, including device type, operating system, and browser type. We use this information to enhance security and identify suspicious activities.
• Location Data: With your explicit consent, we may collect your location data to provide location-based services. This data is securely transmitted and stored.

4. Methods of Data Collection

We employ industry-standard security practices for data collection:

• Information you provide directly when you use our Services is encrypted during transmission.
• Automated technologies, such as cookies and similar tracking technologies, are used to enhance user experience and analyze usage patterns. We ensure that all data collected through these technologies is protected.

5. Purpose of Data Collection

We collect and process your personal data for the following purposes with a strong focus on security:

• To provide and improve our Services: We employ encryption and secure protocols to protect data during transit and storage.
• To communicate with you: All communication channels are secured using encryption technologies.
• To personalize your experience: We use pseudonymization techniques to protect your identity while providing personalized content and recommendations.
• To send you marketing communications: You have control over your communication preferences, and we ensure the security of your contact information.

6. Legal Basis for Data Processing

Our legal basis for processing personal data includes your consent (where applicable), contractual necessity, and legitimate interests, always with a focus on data security.

7. Data Sharing and Third Parties

We may share your personal data with third parties only when necessary for the secure operation of our Services:

• Service providers: We ensure that our service providers adhere to strict security standards and data protection obligations.
• Analytics and advertising partners: We select partners who prioritize data security and privacy.
• Legal and regulatory authorities: Data sharing is done in accordance with applicable laws and regulations to protect your rights.

8. Data Sharing with Delivery Partners and Fuel Suppliers

When customers place fuel orders through our app, certain data sharing processes are necessary to ensure secure and efficient delivery of your fuel. We take privacy and data security seriously in these interactions and have implemented measures to protect your information.

Data Shared with Delivery Partners and Fuel Suppliers:

When you order fuel (petrol, diesel, or related products) for delivery, the following information may be shared with our verified delivery partners or fuel suppliers:

• Name and Contact Information: To confirm the order and coordinate delivery.
• Delivery Address: To ensure accurate and timely delivery of your order.
• Order Details: Type of fuel, quantity, and any special instructions provided.

Purpose of Data Sharing:

The data shared with delivery partners and suppliers is intended for the following purposes:

• Order Fulfillment: To process, prepare, and deliver your fuel order securely and efficiently.
• Communication: To enable delivery partners to contact you regarding delivery timing, access instructions, or other order-related matters.
• Customer Support: To assist in resolving delivery issues or disputes in coordination with our trusted partners.

Customer Consent:

We ensure that customers are made aware of and consent to this data sharing when placing an order. By confirming your order, you consent to the secure sharing of your data with the necessary delivery partners and suppliers.

Data Security:

We take robust measures to protect the information shared during order fulfillment:

• Data is transmitted securely using encryption protocols to prevent unauthorized access.
• We require our delivery partners and suppliers to adhere to strict data protection and security standards when handling customer data.

Customer Rights:

You retain all rights outlined in Section 10 of this Privacy Policy, including the right to access, rectify, delete, or restrict the processing of your data. If you have questions or concerns regarding data sharing with delivery partners or suppliers, please contact us using the information provided in Section 18.

9. Customer Reviews and Feedback

If you choose to provide feedback, ratings, or reviews about our Services, we may collect and display this content within the app or on our platforms.

• Purpose: This helps us improve our services and assists other customers in making informed decisions.
• Ownership: You retain ownership of the feedback you provide. However, by submitting it, you grant Premium Fuel Club a non-exclusive, royalty-free license to use and display your feedback in connection with our Services.
• Content Moderation: We reserve the right to review and remove feedback that violates our policies or contains inappropriate content.

10. User Rights

You have robust rights regarding your personal data, including the right to access, rectify, delete, or restrict its processing. Our security protocols ensure that only authorized personnel can access and process your data upon your request.

11. Data Retention

We retain your personal data for the shortest time necessary for the purposes outlined in this Privacy Policy, and securely delete or anonymize it when no longer needed.

12. Security Measures

We employ state-of-the-art security measures:

• Encryption: Data is encrypted both in transit and at rest using strong encryption algorithms.
• Access Controls: Only authorized personnel have access to your data, and their access is monitored and audited.
• Regular Security Assessments: We conduct frequent security assessments and audits to identify and mitigate potential vulnerabilities.

13. Cookies and Tracking

We use cookies and tracking technologies responsibly to enhance your experience while ensuring the privacy and security of your data. You can manage your cookie preferences through our secure settings.

14. Consent and Opt-Out

You have full control over your consent and the ability to opt out of specific data processing activities. We maintain an auditable trail of consent changes for your protection.

15. Children's Privacy

Our Services are not intended for children or anyone under the age of 18. We do not knowingly collect personal data from children. Parental consent is required where applicable by law.

16. International Data Transfers

If we transfer your data internationally, we use industry-standard safeguards and ensure compliance with data protection laws to protect your data.

17. Updates and Changes

We may update this Privacy Policy to reflect changes in our data practices or legal requirements. We will notify you of any material changes and their security implications.

18. Contact Information

If you have questions or concerns about your privacy or this Privacy Policy, please contact our dedicated Data Protection Officer at info@premiumfuelclub.uk